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FAQs

Q&As

Wash the brush surfaces with soap and water, rinse with clean water then dry with a towel. Allow device to air-dry.

You can use any facial cleanser with the SiliGlow Cleanser, but to keep your device in optimal condition, avoid using clay-based, silicone-based or grainy cleansers as they may damage the silicone touch-points.


We suggest you remove makeup before use for more effective cleansing.

Yes, you can. Using beauty products in combination with SiliGlow Cleanser provides superior results.

We suggest that anyone who suffers from a serious skin condition should consult their dermatologist before using the device.

Unfortunately, we are not able to cancel an order if it has already been shipped. However, you can return the package to us after it has been received. It should be returned to us unopened within 14 days.

Please include your name, order number and reason for return on the package or box.

You can track your order here Please allow 1-2 working days for the tracking number to update once your order has been dispatched.

When customers make their order, we try to get the products packaged and shipped out to you as fast as possible. So, if you have ordered more than one item, your order may arrive in more than one package. You are still able to track all items in your order.

Once your order is placed, it will be shipped within 2 working days. Delivery will generally take 7 to 20 working days, depending on location. You can always check the status of your order on the tracking page.

Shipping price varies depending on the customer’s location. Please take note of the applicable shipping fee when you place your order.

Free shipping worldwide is frequently applied. See current promotions on home page.

Although you can use the currency converter to view the price of a product in your local currency, all payments are processed in euros as Store is based in Europe.

Yes, from time to time we offer discounts and promotions. Sign up for our newsletter to receive news on special offers.

Our website remains open and operating as usual.

Due to exceptional circumstances, it may take longer for your order to arrive. Indeed, the current situation requires us to take specific security measures to protect our teams. We are mobilized and do our best to deliver your order asap.

 

Furthermore, if you need additional information, our customer service department will be happy to help you. Please note that processing times will probably be a little longer than usual. 



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